IMPORTANT: Orders are non - returnable and non - refundable, please contact team sales for details.
DEFECTIVE ITEMS: All claims for defective items must be determined by manufacturer. Upon receipt of the item, we shall return it to manufacturer for final determination. In cases where the manufacturer has determined that the goods were damaged due to customer error, no r eplacements will be made. Should it be determined that the product is a manufacturer's defect, it will be replaced. In the event the customer requires an immediate replacement prior to the manufacturer's determination, we will ship out and bill customer fo r the new item until the final determination is made by the manufacturer. If the package or item(s) is received damaged, Customer shall keep the original packaging and call the Boca Juniors Office to report the issue.Once Customer Care Agent confirms that the package or item(s) was received damaged, the damaged goods or damaged unopene d shipping containers will be taken back and new product will be sent out to the Customer.
We reserve the right to appr ove ALL returns.